Advice from IBS Rotterdam: Independent expertise in bearing technology and technical optimization

How does an advisory process work?

The advisory process at IBS Rotterdam is clear, structured, and fully tailored to your situation. Below, we outline the typical steps:

Step 1: Defining the problem

Most customers contact us via email, phone, or through an online form. They describe the issue or question, often including photos or documentation. Sometimes it concerns a specific part that needs to be replaced. In other cases, the issue is more complex, such as recurring malfunctions or unexpected wear.

Step 2: Initial analysis

If it concerns a straightforward replacement query (for example: “this bearing is no longer available, what’s an alternative?”), we can often provide advice and a proposal right away.

If the situation is more complex, we propose an on-site visit. During such a visit, we assess:

• The machine’s operation
• The environment (temperature, moisture, dust)
• The installation and connections
• Possible causes of excessive wear or failure

Step 3: Proposals and choices

Following our analysis, we propose one or more solutions. These may range from using a different type of bearing to modifying an entire assembly. The customer then makes a choice in consultation with us, based on technical and economic considerations.

Step 4: Quotation and implementation

Once you choose one of the proposed solutions, we develop it further. We prepare a clear quotation and, if needed, provide additional drawings or technical documentation. In some cases, we first order samples so you can test the product in practice or on the workbench.

Step 5: Evaluation and optimization

During the testing phase, adjustments may still be necessary. This might involve a slightly different size, a connection that doesn’t quite fit, or a performance level that isn’t yet optimal. Thanks to our flexibility and technical expertise, we can quickly make refinements at this stage.

The result? A fully tailored solution that works and is ready for real-world use!

No obligation, fully transparent

A key benefit of our advisory service is that it’s non-binding in most cases. We do not charge consulting fees for standard queries or feasibility assessments. Only when you proceed to purchase or request specialized engineering services will we provide a cost proposal. We believe that solid advice naturally leads to long-term customer relationships.

Our customers: production, maintenance, and engineering

Our advisory service primarily supports:

• Manufacturing companies with their own technical departments
• Machine builders working with complex assemblies
• Maintenance companies dealing with outdated or suboptimal components
• Technical purchasing departments seeking alternatives during supply issues

We work with both long-term clients and new customers who come to us through word-of-mouth or online search. In all cases, one thing remains central: we aim to help you make the best technical choices, without requiring you to figure it all out yourself.

Why choose IBS Rotterdam?

What sets us apart in the world of bearings and technical components?

Specialization: we are not a general distributor of countless products, but true specialists in bearing technology.
Experience: our experts bring decades of experience across diverse applications.
Independence: we recommend what works best for you, not what earns us the highest margin.
Flexibility: short lines of communication, fast decision-making, and direct contact with people who truly understand the work.

Is your company facing a technical issue and in need of advice? Don’t hesitate and get in touch with us today by email, phone or one of our online forms. Our experts are ready to help.